Support
Need help with a check, your balance, or an order? Reach us any of these ways — we usually reply within a few hours.
Email supportsupport@ilockfree.comGeneral questions & device checksReach an adminadmin@ilockfree.comAccounts, payments & ordersChat on Telegram@ilockfreeFastest — live chat with our team
Quick answers
How do I run a check?
Open the IMEI Check page, tap Order on a service, sign in or create a free account, then enter the IMEI or serial and confirm. Most results come back within seconds.
How do I add funds?
In your Client Area open Add funds, send the amount to one of the listed crypto wallets, then submit the request. An admin confirms it and your balance updates.
A check returned an error — what now?
Some results depend on the upstream provider. If a check fails, message us with the IMEI and the service name and we will look into it or refund you.
Do you offer refunds?
Yes. If a paid check fails to return a result, contact support with your order details and we will refund the amount to your balance. We can also refund to your personal crypto wallet if needed — for example, if you were overcharged or need your funds returned.